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Our Team

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Meredith – Practice Manager

Meredith obtained her Bachelor’s degree from Indiana Wesleyan University.  She has over 8 years of patient care and managerial experience.  Meredith manages the day-to-day operations of the office and keeps things organized and running smoothly.

Michaela – Clinic Manager

Along with her degree in Healthcare Administration, Michaela (Mikki) also has an extensive background in medical lab science and patient care. Mikki runs the day-to-day tasks in our skin clinic and works closely with our pathology partners.

Haley – Medical Spa Manager

Haley has been with The Spa since 2020. Originally serving as a Medical Spa Coordinator, Haley’s passion for aesthetics led her to the role of Medical Spa Manager. Haley handles all spa inquiries and oversees the day-to-day activities in The Spa, while also assisting our provider and med-spa coordinator teams.

Katie – Patient Care Coordinator (Surgical)

Katie is a certified medical assistant who obtained her degree from Southwestern Illinois College. As a surgical patient care coordinator, Katie is here to educate our patients about their procedures and guide them through their surgical journeys from beginning to end.

Brittney – Patient Care Coordinator (Surgical)

Brittney has an extensive background in patient care, with over ten years experience working as a Registered Medical Assistant before transitioning into her role as a Patient Care Coordinator. Brittney educates patients on their elected procedures and helps them navigate their surgical journeys.

Ashley – Patient Care Coordinator (Non-Surgical)

Ashley is our non-surgical Patient Care Coordinator. Ashley earned her Bachelor’s of Science in Nutrition from Southern Illinois University – Edwardsville in 2018 and a Master’s in Kinesiology/Exercise and Sport Psychology in 2021. Her passion for patient health make her a wonderful addition to our spa team. Ashley is the go-to for all questions regarding medial spa services.

Ember – Patient Care Coordinator (Non-Surgical)

Through a combination of her extensive clinical knowledge and love for aesthetics, Ember is excited to educate our medical spa patients about their treatment options. She is a valuable resource for patients who wish to know more about a new product or service offered by The Spa at MidAmerica.

Meaghan – Registered Nurse

Meaghan received her Associate’s in Applied Science and Associate Degree in Nursing from Lewis and Clark Community College. Meaghan is a great addition to the MidAmerica team due to her 14+ years of nursing experience, formerly serving as a pre/post-op nurse at Washington University. You’ll see Meaghan for your pre and post-op appointments at MidAmerica. Meaghan is a great resource to ask when it comes to all of your pre and post-op care questions.

Shawn – Front Office Coordinator

Shawn is MidAmerica Plastic Surgery’s Front Office Coordinator, so she is the first face you’ll see at the practice! Shawn also assists in scheduling and contacting patients for various procedures at MidAmerica Plastic Surgery. If you have any questions regarding your appointment, she is available to answer any questions or concerns.

Mackenzie – Registered Medical Assistant

Mackenzie received her Associate of Applied Science and M.A. in 2018. Mackenzie works in our clinic, assisting Dr. Diederich and Laura McKinzie, FNP-BC with procedures in our office. She is also available to answer any medical questions our patients have and strives to make them feel as comfortable as possible.

Cassie  –  Medical Assistant

Cassie received her Bachelor’s in Biology from Eastern Illinois University. Her day-to-day consists of rooming patients, scheduling appointments, suture removals, and prepping patients for their procedures. 

Erin – Medical Scribe

Erin received her Bachelor’s degree in Community Health from Southern Illinois University – Edwardsville. When you come to the office, Erin will greet you and assist you to your room. She helps Dr. Diederich and Laura McKinzie with procedures in the office and is here to ensure that your experience is a great one.

Laura –  Referral & Precertification Specialist

After being referred by a Physician, Laura will contact you to schedule an appointment and assist you with any questions. Laura also works directly with insurance companies to determine if your surgery will or will not be covered.

Erica – Medical Biller & Coder

As a medical biller and coder, Erica utilizes her knowledge of insurance regulations, health insurance contracts, medical coding, and bookkeeping to perform a variety of revenue cycle support activities for our office. 

Kate – Marketing Manager

Kate is our Marketing Manager at MidAmerica Plastic Surgery. Kate earned her Bachelor of Science in Business Administration at the University of Southern Illinois – Edwardsville. Her marketing background includes social media, website management, and communications, which has made her a great addition to our marketing department. Kate is passionate about educating our patients to help them through their cosmetic surgery & medical spa experiences.

Holly – Marketing Coordinator (Medical Spa)

Holly began working at The Spa at MidAmerica Plastic Surgery in 2020 as a medical spa coordinator. Her knowledge of spa services and products has made her an asset to our marketing department. She received her BA in Art History from Southern Illinois University – Edwardsville.

Paige – Marketing Coordinator (Surgical)

Paige received her Bachelor of Science from Murray State University before obtaining her Master’s in Arts from Southern Illinois University – Edwardsville. Paige’s experience in social media management and content creation makes her a great resource to the marketing team.

Jenny – Provider Assistant

In addition to greeting patients and escorting them to their treatment rooms, Jenny also assists our medical spa providers by prepping patients for their consultations and educating them on post-procedure follow-up care. If you have any questions about your med spa treatment, Jenny is happy to answer them for you!

Chelsey – Medical Spa Coordinator

Chelsey has over five years of experience as a medical spa coordinator at The Spa at MidAmerica. She is a wealth of knowledge for guests who have questions about spa services and skincare. Chelsey will assist you in scheduling your appointments and checking you in and out.

Carrigan – Medical Spa Coordinator

Carrigan is one of the first faces you’ll see when you enter The Spa at MidAmerica. She’ll be able to help you with any questions you have, assist you in scheduling your appointment, check you in and out, and make sure that your visit is an enjoyable one.

Randi – Medical Spa Coordinator

The Spa at MidAmerica is happy to welcome Randi to our medical spa coordinator team. Randi will be able to help you with any questions you may have, will assist you in scheduling your appointment, and check you in and out.

Samantha – Medical Spa Coordinator

Samantha is here to help guarantee that your visit to The Spa at MidAmerica is a great one. She is available to address any inquiries you may have, assist with scheduling your appointments, and will help manage your check-in and check-out process.